Data products · analytics · data and AI governance

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Can you trust this data enough to decide with it, or to let an AI agent 🤖 act on it?

I've spent 10+ years in analytics making numbers trustworthy. Now I build data products on top of them: AI agents, LLM features with evals, and a person in the loop where it matters. Every number below comes with how it was measured and what it can't tell you.


From trusted data to useful AI

Analytics taught me when a number can be trusted. An AI agent needs the same answer before it acts on data, so that's where I start.

How I design it: Client data → Can it be trusted? → 🤖 AI agent drafts → Nutritionist reviews → Client


Case 01 · A checkout that looked broken (+4% checkout conversion)

JD Sports Group (Sprinter and Sportzone) · Senior Digital & Marketing Data Analyst · 2021–2024

The business wanted the checkout redesigned. Before anyone committed engineering time, I compared the funnel step by step with the retail benchmark, and found a page carrying 40% of checkout traffic that had never been tracked. I fixed that first.

Three teams wanted three different fixes. Marketing wanted Customer Care on video calls, Customer Care wanted chat on product pages, and the evidence pointed at the checkout. I showed each team what data existed at each stage and what each option would tell us, and we started with the checkout.